Refund and Returns Policy

Last Updated: February 2, 2025

Overview

At Designs by Fox, we create custom, print-on-demand products that are made specifically for each order. Because of the nature of our products, we do not offer returns or refunds except in cases of damage, defects, or errors on our part. However, we strive to ensure customer satisfaction and will work with you to resolve any concerns.

Eligibility for Returns and Refunds

We accept returns or refunds in the following situations:

The item arrived damaged or defective.
The wrong item was received due to an error on our part.
There was a significant printing or manufacturing issue that affects the quality of the product.

We do not accept returns or refunds for:

Buyer’s remorse or incorrect size/color selection.
Minor variations in color or appearance due to different screen settings.
Items lost, stolen, or delayed due to courier issues (please contact the shipping provider for claims).
Personalized/custom orders unless there is a defect or printing issue.

How to Request a Return or Refund

If you believe you qualify for a return or refund, please follow these steps:

Contact us here within 14 days of receiving your order.
Provide your order number and a detailed description of the issue.
Wait for our team to review your request. If approved, we will provide further instructions.

Replacement Policy

In most cases, if an item is damaged or defective, we will send a free replacement instead of issuing a refund. If a replacement is not possible, a refund may be issued at our discretion.

Refund Process

If approved, refunds will be processed within 5-10 business days to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Refunds will only be issued after reviewing the claim and confirming the issue.

Order Cancellations

Due to the custom nature of our products, orders cannot be canceled or modified once they have entered production.
If you need to make a change, contact us within 12 hours of placing your order, and we will try our best to accommodate your request.

Contact Information

If you have any questions about our Returns and Refund Policy, please contact us here.

We appreciate your understanding and support of our small business!